Meals on Wheels Montgomery County will process and investigate disability complaints alleging discrimination in the bus service or ADA Paratransit service under the Americans with Disabilities Act (ADA). Disability complaints alleging discrimination in programs, services or activities may be filed pursuant to the following procedures.
How to File a Complaint
Any person who believe that he or she has been discriminated against on the bases of disability by Meals on Wheels Montgomery County may file an ADA complaint. Meals on Wheels Montgomery County will investigate complaints received no more than 180 days after the alleged incident. The complainant should complete the form link above and file it with:
Compliance Director of Meals on Wheels Montgomery County
111 South 2nd Street
Conroe, TX 77301
Phone: 936.756.5862
If information is needed in another language or in an alternative format, contact Montgomery County Meals on Wheels Compliance Director at 936.756.5862.
Complaint Acceptance
One the complaint is received, Meals on Wheels Montgomery County will review it to determine whether the complaint meets the jurisdiction or requirements. The complainant will receive any notification if the complaint is missing information.
Investigations
Meals on Wheels Montgomery County will promptly investigate all complaints of alleged discrimination on the basis of disability in its services and programs. Meals on Wheels Montgomery County will process and investigate alleged complaints within 40 days of receiving a complete complaint. Meals on Wheels Montgomery County may contact the Complainant if more information is needed to resolve the complaint. Meals on Wheels Montgomery County may choose to close the complaint if the requested information is not received in a timely fashion. A complaint can also be administratively closed if the Complainant no longer wishes to pursue the complaint, or if the complainant fails to cooperate in the investigation of the complaint.
Notification of Findings
After the investigation is completed, Meals on Wheels Montgomery County will make a final decision and will notify all associated parties of its preliminary findings in a written decision letter.
Right to Appeal
A complainant may appeal a final decision resulting from an ADA investigation by submitting a written appeal to Meals on Wheels Montgomery County no later than ten (10) business days after receipt of the final decision letter. The appeal letter must be sent to:
Meals on Wheels Montgomery County
ATTN: Compliance Director
111 South 2nd Street
Conroe, TX 77301
The procedures do not deny the right of the complainant to file formal complaints with other state or federal agencies or to seek private counsel for complaints alleging discrimination. Meals on Wheels Montgomery County has authority for accepting complaints for investigation, but complainants may also file complaints with TxDOT or the Federal Transit Administration within 180 days of the alleged offense. If you would like to file with TxDOT, please send a written complaint to TxDOT Public Transportation, 3712 Jackson Avenue, Building 6, 5th floor, Austin, Texas 78731. If you would like to file with FTA, please send a written complaint to FTA Region VI, 819 Taylor Street, Room 8A36, Fort Worth, TX 76102.
Title VI Notice
Meals on Wheels Montgomery County (Senior Rides) hereby gives public notice that it is the organizations policy to assure full compliance with Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, and related statutes and regulations in all programs and activities. Title VI requires that no person in the United States of America shall, on the grounds of race, color, or national origin, be excluded from the participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity receiving federal financial assistance.
For more information on Meals on Wheels Montgomery County’s civil rights program, individuals may obtain the Title VI plan by phone 936.756.5862., by mail, by email: elizabeth@mowmc.org, or by visiting Meals on Wheels Montgomery County’s administrative office at 111 South 2nd Street, Conroe, Texas 77301.
Any person who believes they have been aggrieved by an unlawful discriminatory practice under Title VI has a right to file a formal complaint with Meals on Wheels Montgomery County. Any such complaint must be in writing or by phone and filed with Meals on Wheels Montgomery County’s Title VI Coordinator within one hundred-eighty (180) days following the date of the alleged discriminatory occurrence. Title VI Discrimination Complaint Forms may be obtained from this office at no cost to the complainant by calling 936.756.5862.
If you would like to file with Federal Transit Administration (FTA) Regional Office, please send a written complaint to FTA Region VI, 819 Taylor Street, Room 8A36, Fort Worth, TX 76102. A complainant may also file a complaint directly with the FTA by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.
This notice is to be posted in the Meals on Wheels Montgomery County administrative offices and on the website (www.mowmc.org).
If information is needed in another language, contact Meals on Wheels Montgomery County’s Title VI Coordinator at 936.756.5862.
Título VI Aviso Público
Aviso del Título VI
Por el presente, Meals on Wheels Montgomery County (Senior Rides) notifica públicamente que es política de la organización garantizar el pleno cumplimiento del Título VI de la Ley de Derechos Civiles de 1964, la Ley de Restauración de Derechos Civiles de 1987 y los estatutos y reglamentos relacionados en todos los programas. y actividades. El Título VI exige que ninguna persona en los Estados Unidos de América, por motivos de raza, color u origen nacional, sea excluida de la participación en, se le nieguen los beneficios o sea objeto de discriminación de otro modo bajo cualquier programa o actividad. recibiendo asistencia financiera federal.
Para obtener más información sobre el programa de derechos civiles de Meals on Wheels Montgomery County, las personas pueden obtener el plan Título VI por teléfono 936.756.5862., Por correo electrónico, por correo electrónico: elizabeth@mowmc.org, o visitando la oficina administrativa de Meals on Wheels Montgomery County en 111 South 2nd Street, Conroe, Texas 77301.
Cualquier persona que crea que ha sido perjudicada por una práctica discriminatoria ilegal bajo el Título VI tiene derecho a presentar una queja formal ante Meals on Wheels Montgomery County. Cualquier queja de este tipo debe presentarse por escrito o por teléfono y debe presentarse ante el Coordinador del Título VI de Meals on Wheels Montgomery County dentro de los ciento ochenta (180) días posteriores a la fecha del supuesto hecho discriminatorio. Los formularios de queja por discriminación del Título VI se pueden obtener de esta oficina sin costo alguno para el demandante llamando al 936.756.5862.
Si desea presentar una solicitud ante la Oficina Regional de la Administración Federal de Tránsito (FTA), envíe una queja por escrito a la Región VI de la FTA, 819 Taylor Street, Sala 8A36, Fort Worth, TX 76102. Un demandante también puede presentar una queja directamente al FTA presentando una queja ante la Oficina de Derechos Civiles, Atención: Coordinador del Programa del Título VI, Edificio Este, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.
Este aviso se publicará en las oficinas administrativas de Meals on Wheels Montgomery County y en el sitio web (www.mowmc.org).
Si necesita información en otro idioma, comuníquese con el Coordinador del Título VI del Condado de Montgomery de Meals on Wheels al 936.756.5862.
Complaints or compliments can be filed to the ADA Coordinator in person at 111 South 2nd Street, Conroe, Texas 77301, in writing to Meals on Wheels Montgomery County, ATTN: Compliance Director, 111 South 2nd Street, Conroe, Texas 77301, or by calling 936.756.5862, 8:00 a.m. to 5:00 p.m., Monday through Friday. The Title VI Coordinator will make every effort to pursue a resolution of the complaint. Initial interviews with the complainant and the respondent will request information regarding specifically requested relief and settlement opportunities.
